account - Microsoft Community

hello sir

my friend have lumia 540 windows 8

recently reinstalled windows 8 due personal issues

he wants log in outlook account in previous user id showing invalid

user id *** email address removed privacy ***

sir please check valid or not

hi mohan,

here suggestions account possible. first, try easiest options:

if remember password isn’t working, make sure caps lock turned off , email address spelled correctly.
clear browser history, or try signing in account different internet browser.

reset password

go the reset password page.
choose reason need password reset, click next.
enter email address used when made microsoft account. email address, or email ending in microsoft domain hotmail.com or outlook.com.
enter characters see on screen (this lets know you’re not robot), click next.
if have security info on account, we'll send one-time code alternate phone number or email address gave us. after enter code on next screen, you'll able make new password.

for more on troubleshooting, click here.

give feedback on how goes.

regards.

Mobile Devices / Microsoft Lumia and Nokia Lumia / Microsoft account

DCHCL