Setup exit code: 0x00009C59 (40025) - The neutral cab - Microsoft Community
while upgrading ie8 ie11 on desktop pc (windows 7 service pack 1, 64 bit), i'm facing above problem. i'm quite new windows configuration. highly appreciate clue solve above issue.
my ie11_main.log says:
00:00.047: started: 2017/02/13 (y/m/d) 16:47:24.164 (local)00:00.094: time format in log: mm:ss.mmm (minutes:seconds.milliseconds)
00:00.109: command line: "c:\users\user\downloads\ie11-windows6.1-x64-en-us.exe"
00:00.141: info: setup installer internet explorer: 11.0.9600.16428
00:00.156: info: previous version of internet explorer: 8.0.7601.19104
00:00.172: info: checking if iexplore.exe's current version between 11.0.9600.0...
00:00.172: info: ...and 11.1.0.0...
00:00.187: info: maximum version on run ieak branding is: 11.1.0.0...
00:00.203: info: iexplore.exe version check success. install can proceed.
00:00.219: info: operating system: windows workstation: 6.1.7601 (service pack 1)
00:00.234: info: trying extract id: setupdownloadlist.txt (0) "setupdownloadlist.txt"
00:00.234: info: trying extract id: hardwareblockinglist.xml (0) "hardwareblockinglist.xml"
00:00.250: info: trying extract id: 7006 (0) "ie11-neutral.extracted.cab"
00:00.640: info: trying extract id: 5501 (1033) "spelling_en.msu"
00:00.733: info: extracted spelling dictionary en c:\windows\temp\ie19934.tmp\spelling_en.msu.
00:00.765: info: trying extract id: 5502 (1033) "hyphenation_en.msu"
00:00.811: info: extracted hyphenation dictionary en c:\windows\temp\ie19934.tmp\hyphenation_en.msu.
00:00.858: info: trying extract id: 7128 (1033) "ie11-support.cab"
00:01.404: info: pauseorresumeauthread: paused automatic updates.
00:06.895: info: updated download list, hardware blocking list, , no reboot policy files downloaded , extracted use.
00:06.958: info: launched program check hardware: "c:\windows\temp\ie19934.tmp\ie11-support\iexplore.exe" /checkhardware "c:\windows\temp\ie19934.tmp\ie11-support\hardwareblockinglist.xml"
00:07.114: info: graphics device information: intel(r) hd graphics
00:07.129: info: hardware support check succeeded. installation continue.
00:07.129: info: windows 7 operating system detected.
00:07.145: info: service pack major: 1
00:07.161: info: service pack minor: 0
00:07.176: info: service pack name: service pack 1
00:07.192: info: version check (kb2834140) of c:\windows\system32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (true)
00:07.207: info: version check (kb2670838) of c:\windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (true)
00:07.207: info: version check (kb2639308) of c:\windows\system32\ntoskrnl.exe: 6.1.7601.23539 >= 6.1.7601.21863 (true)
00:07.223: info: version check (kb2533623) of c:\windows\system32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.23539 >= 6.1.7601.21728 (true)
00:07.239: info: version check (kb2731771) of c:\windows\system32\conhost.exe: 6.1.7601.23539 >= 6.1.7601.22045 (true)
00:07.254: info: checking correct version of c:\windows\fonts\segoeui.ttf.
00:07.270: info: version check (kb2786081) of c:\windows\system32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (true)
00:07.270: info: version check (kb2888049) of c:\windows\system32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (true)
00:07.285: info: version check (kb2882822) of c:\windows\system32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (true)
00:21.856: info: waiting 0 prerequisite downloads.
01:23.258: info: the neutral pack downloaded internet. installation continue using downloaded package.
01:23.274: info: waiting 0 language pack downloads.
01:23.289: info: language pack downloads completed. (exit code = 0xffffffff (4294967295)).
01:23.367: info: no reboot logic message nrapistart(0), lparam=0x037827b0 returned 0x00000000.
01:23.695: info: no reboot logic message nrapiscan(1), lparam=0x00000001 returned 0x00000000.
01:23.742: info: no reboot logic message nrapistartinstall(4), lparam=0x00000001 returned 0x00000014.
01:23.757: info: installing downloaded package. c:\windows\temp\ie19934.tmp\ie11-neutral.downloaded.cab
01:23.773: info: launched package installation: c:\windows\sysnative\dism.exe /online /add-package /packagepath:c:\windows\temp\ie19934.tmp\ie11-neutral.downloaded.cab /quiet /norestart
01:42.134: info: process exit code 0x80092004 (-2146885628) [cannot find object or property. ]
01:42.165: error: neutral package installation failed (exit code = 0x80092004 (2148081668)).
01:42.212: info: no reboot logic message nrapiinstalldone(7), lparam=0x00009c59 returned 0x00000000.
01:42.243: info: no reboot logic message nrapistartfinish(11), lparam=0x00000000 returned 0x00000000.
01:42.274: info: no reboot logic message nrapifinish(12), lparam=0x00000000 returned 0x00000016.
01:42.290: info: waiting active setup complete.
01:42.306: info: waiting active setup complete. ({89820200-ecbd-11cf-8b85-00aa005b4383})
01:47.329: info: waiting active setup complete. ({89820200-ecbd-11cf-8b85-00aa005b4383})
01:52.336: info: waiting active setup complete. ({89820200-ecbd-11cf-8b85-00aa005b4383})
01:57.407: info: waiting active setup complete. ({89820200-ecbd-11cf-8b85-00aa005b4383})
02:02.960: info: waiting active setup complete. ({89820200-ecbd-11cf-8b85-00aa005b4383})
02:08.841: info: pauseorresumeauthread: resumed automatic updates.
04:24.219: info: link clicked, opening url in new window:'http://go.microsoft.com/fwlink/?linkid=299204'
01:23.773: info: launched package installation: c:\windows\sysnative\dism.exe /online /add-package /packagepath:c:\windows\temp\ie19934.tmp\ie11-neutral.downloaded.cab /quiet /norestart
01:42.134: info: process exit code 0x80092004 (-2146885628) [cannot find object or property. ]
this sysnative coding convention controversial.
it's interesting getting different return code seen.
| cannot find object or property. |
so, instance appears have certificates. perhaps should check computer's date , time?
otherwise, usual trying use procmon supplement whatever meaning supposed getting these obscure diagnostics.
hth
robert aldwinckle
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Internet Explorer / Internet Explorer 11 / Windows 7
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