cannot receive some texts or send emails from my Nokia Lumia - Microsoft Community


 i cannot receive texts or send emails nokia lumia 900series: unable view video messages

hi,

this sounds related software issue, suggest perform soft reset. method not remove @ phone, , safe attempt in situation.

perform soft reset:
1. make sure phone turned on.
2. press , hold volume down , power button until phone vibrates , restarts.

take note should not touch device screen during process (not when 'slide down power off' prompt appears).

after performing soft reset, try check if issue persists.

we're here if have further questions.

regards.



Mobile Devices / Microsoft Lumia and Nokia Lumia / 900-series



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