Lumia 550, windows 10, won't start update KB3213986 (OS-build - Microsoft Community

hello everyone,

in our company have many employee's work lumia 550. experience problems when update released , should installed. time kb3213986 (os-build 14393.693) update.

the update won't start, @ all, , keeps displaying 0 % on screen days.

tried think of like;

changing automatic preference time start update,

constant wifi, wifi access point,

wifi disabled , put on wifi, still same problem,

switch 4g,

removing outlook account from store and  remove outlook mail account , putting both accounts back,

flightmode on , off, wifi on,

soft reset,

phone on , off,

battery  full, battery out , putting in,

remove skype store,

enough storage on phone,

remove old phone in outlook account, detects new correct phone.

everything hard reset. hard reset absolute last option.

does have solution ?

hi,

we suggest perform hard reset. can reset phone under settings: settings  > > reset phone. make sure of files before performing hard reset. 

go settings > backup > apps + settings > back now.

let know results.

regards.

Mobile Devices / Microsoft Lumia and Nokia Lumia / Software update / 500-series