Need help - Microsoft Community
Mobile Devices / Microsoft Lumia and Nokia Lumia / 600-series
you have reset phone change accounts. if reset protection turned on not able add account.
https://support.microsoft.com/en-us/help/10768/windows-10-mobile-reset-my-phone
you should make sure 'reset protection' turned off before resetting phone.
https://support.microsoft.com/en-us/help/10549/microsoft-account-protect-my-phone
Mobile Devices / Microsoft Lumia and Nokia Lumia / 600-series
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