Camera app crashes wp 8.1 on 1020 - Microsoft Community


on lumia 1020 camera app crashes , not able degrade 8.1 8.0on lumia 1020 camera app crashes ,

hi ravi,

we suggest perform soft reset. press , hold volume down and power button until phone vibrates , restarts. note should not touch device screen during process (not when 'slide down power off' prompt appears). after performing soft reset, try check if issue persists.

if soft reset didn't work, suggest perform hard reset instead. can reset phone under settings: settings  > > reset phone. make sure of files before performing hard reset. go to settings > backup > apps + settings > back now.

let know results.

regards.



Mobile Devices / Microsoft Lumia and Nokia Lumia / Camera, photos + videos



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